Introduction

NeuroGlow Tech respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our financial analysis tools and software services.

We operate from Taiwan and comply with local data protection regulations while maintaining international privacy standards. This policy applies to all users of neuroglowtech.com and our related services.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information when you register for our services
• Financial data you input into our analysis tools
• Payment information for subscription services
• Communication records when you contact our support team
• Professional information relevant to financial analysis

Automatically Collected Data

Our systems automatically collect certain information:

• IP address and browser information
• Usage patterns within our software
• Device information and operating system details
• Time stamps of account activities
• Error logs and performance metrics

How We Use Your Information

We use collected information for specific business purposes:

• Providing and improving our financial analysis tools
• Processing transactions and managing subscriptions
• Sending important service updates and notifications
• Responding to customer support inquiries
• Developing new features based on usage patterns
• Ensuring system security and preventing fraud
• Complying with legal obligations and regulatory requirements

We do not use your financial data for marketing purposes or share it with third parties for their commercial benefit.

Data Sharing and Third Parties

Service Providers

We share limited information with trusted service providers who assist in operating our business:

• Cloud hosting providers for data storage and processing
• Payment processors for transaction handling
• Customer support platforms for communication management
• Security services for fraud prevention

Legal Requirements

We may disclose information when required by law or to protect our rights and the safety of our users. This includes responding to valid legal requests from Taiwan authorities or international agencies when legally obligated.

Business Transfers

In the event of a merger or acquisition, user data may be transferred as part of business assets, but will remain subject to privacy protections.

Your Privacy Rights

You have significant control over your personal information:

To exercise these rights, contact our privacy team using the information provided below. We respond to requests within 30 days and may require identity verification for security purposes.

Data Security Measures

We implement comprehensive security measures to protect your information:

• End-to-end encryption for sensitive financial data
• Regular security audits and vulnerability assessments
• Access controls limiting employee data access
• Secure data centers with physical access restrictions
• Regular backups with encrypted storage
• Multi-factor authentication for administrative access

While we maintain high security standards, no system is completely secure. We promptly notify affected users of any significant security incidents.

Data Retention and Deletion

We retain personal data only as long as necessary for legitimate business purposes:

• Account information: Retained while account is active plus 3 years
• Financial transaction records: Retained for 7 years per regulatory requirements
• Usage logs: Retained for 2 years for service improvement
• Support communications: Retained for 5 years for quality purposes
• Marketing data: Retained until consent is withdrawn

Data is securely deleted after retention periods expire, except where longer retention is required by law.

International Data Transfers

Your data may be processed outside Taiwan for specific operational needs. When transferring data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses with service providers
• Adequacy decisions for certain jurisdictions
• Binding corporate rules where applicable
• User consent for specific transfer purposes

We primarily store data within Taiwan and limit international transfers to essential business operations.

Children's Privacy

Our financial analysis services are designed for business and professional use. We do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have collected information from a minor, we will promptly delete such information.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through:

• Email notifications to registered users
• Prominent notices on our website
• In-app notifications for software users

Continued use of our services after policy updates constitutes acceptance of the revised terms.